EDDIE McHAM 7207 Snowden Road #1301 San Antonio, TX 78240 PHONE: 210-557-7747 EMAIL: info@eddiemcham.com WEB: http://www.eddiemcham.com ------- SUMMARY ------- * Web designer / developer since 2001 * Online help developer since 1996 * Technical writer since 1995 * U.S. Government security clearance acquired ---------- OBJECTIVES ---------- A challenging position involving one or more of the following (in no particular order): * Web design / development * Online help development * Technical writing / editing * Foreign-language projects --------- PORTFOLIO --------- * The Anchor Church ~ Whitby, Porirua, NZ (http://www.theanchorchurch.org.nz/) * Fellowship Bible Church ~ Dedham, MA (http://www.fellowshipindedham.org) * Summit Ministries ~ Houston, TX (http://www.summitministries.org) * Technical writing and online help samples available at http://www.eddiemcham.com ~ click web design, online documentation, or technical writing * Currently building a new website for The Anchor, a church in Whitby, New Zealand. URL to be provided when completed. ------ SKILLS ------ * Access * Acrobat (PDF) * ASP * ASP.NET * Authorware * CSS * Dreamweaver * Fireworks * Framemaker * Freehand * FrontPage * Homesite * HTML * Javascript * Office * Paint Shop Pro * Photoshop * RoboHelp * SharePoint * VBScript * Visio * Visual Studio 2005 * WebWorks Publisher * XML ---------- EXPERIENCE ---------- HEARTLAND NATIONAL TB CENTER Web Site & Content Coordinator February 2006 - Present * Maintain compliance, technical architecture, and continuity of HNTC web site. * Implement and maintain of online training for HNTC customers. * Develop and implement a medical consultation database for TB consultations. * Maintain web site consistency and accuracy of information and image continuity. * Ensure that state-regulated accessibility standards and reporting requirements are met. * Work collaboratively with the Director of Information Systems, Media Services staff, HNTC project staff, and partners to maintain content and image of the web site in accordance with UTHC Tyler standards and consistent with the activities of the HNTC project. * Provide IT support to HNTC staff and on HNTC workstations related to software, hardware, and performance issues. * Work collaboratively with Information Systems technical staff to diagnose and secure technical expertise to resolve software, hardware, and performance issues related to HNTC IT systems and IT project needs. eddiemcham.com Webmaster August 2004 - Present * Selected http://www.hostmysite.com as the new web host because of their Live Chat feature, low annual cost, better site reporting features, and support for ASP with Excel spreadsheets as data sources. * Created email accounts for site feedback form and personal emails from friends and family. * Used Photoshop and Javascript to develop the random banner graphic generator. There are five versions of the graphic: Greek, Latin, Persian, Russian, and Spanish. Each visit or refresh of the web page randomly displays a different language. * Used Fireworks to develop the site menu. * Used Javascript, CSS, and HTML DIVs to develop stacked content layers. When a menu item is clicked, the pertinent content layer is brought to the top of the stack. This reduced the total number of web pages to 2, as well as the number of calls to the server. * Used ASP SSI for each content layer as well as the banner graphic and footer information. This way, updating content layers only has to be done on the pertinent TXT files. * Used HTML and CSS to develop the contact form. Used Javascript to validate required values on the form. Used ASP to auto-generate the feedback email, complete with input from the form. FELLOWSHIP BIBLE CHURCH ~ DEDHAM, MA Webmaster October 2003 - Present * Created storyboards for http://www.fellowshipindedham.org, which was to replace the old website. The previous website was a canned site purchased from a web hosting company whose server was frequently down and whose support was often unresponsive to requests for help. * Selected http://www.hostmysite.com as the new web host because of their Live Chat feature, low annual cost, better site reporting features, and support for ASP with Excel spreadsheets as data sources. * Created email accounts for pastor, secretary, webmaster, and music minister. Taught secretary how to create email addresses and group aliases, as well as how to build email spam filters and update web host billing information. * Used ASP server-side includes (SSIs) for banner header, site menu, TEAMs lists, and Announcements block. * Used Javascript, CSS, and HTML DIVs to develop the tabbed look-and-feel for the About Us and Ministries pages. * Used Javascript, CSS, and HTML DIVs to develop the random photo generator on the home page. * Used ASP to develop the Sermons page, which lists the audio and PDF outline files. The data source is an Excel spreadsheet so that "non-web" church staff can easily update the Sermons page without having to learn a lot of HTML. * Purchased, installed, and configured Total Recorder Professional software for creating sermon audio files from the CDs. * Purchased, installed, and configured Ocean12 Calendar Manager Pro application for the Calendar page. Taught two other web team members how to add, edit, and remove events, as well as how to change calendar appearance settings. * Developed User Guide for other web team members to use in my absence. * References: Pastor Omar Adams or Beth Heinrich ~ (781) 326-3033 GEO-CENTERS, Inc. (now SAIC) Technical Writer October 2002 - October 2005 * Used Dreamweaver MX 2004 and Photoshop to design HTML/CSS-based GUI screens for Very Important Person Protection Support Activity (VIPPSA), a web-based government travel application. * Wrote VIPPSA User and Installation Guide. Converted from Word to PDF, complete with active hyperlinks and bookmarks. * Used Homesite and Photoshop to design HTML mock-up screens, based on established style guide, for Emergency Management Systems (EMSe), a web-based event tracking application. * Wrote EMSe Installation Guide, Quick Reference Guide, Training Guide, and Online/Admin Help. Included PDF and accessible HTML files. Single-sourcing environment using Framemaker, Acrobat, WebWorks Publisher, Homesite, Dreamweaver, Paint Shop Pro, SiteSearch Indexer, and IXGen. NEON SYSTEMS Contract Technical Writer August 2002 - September 2002 Performed final PDF production on a collection of nearly two dozen Framemaker books, each of which is a User Guide on iWave Integrator for a particular enterprise application. Included a Master Index and full-text search capability. SUMMIT MINISTRIES ~ HOUSTON, TX Web Programmer January 2002 - September 2002 * Arranged web hosting services, including ASP support for Calendar and Message Board pages. * Used Javascript to validate forms throughout the website. * Used ASP, Javascript, and VBScript to develop the Calendar page, which included a filtering feature for specific Summit Bible study groups. Used Excel as the data source so that "non-web" church staff can easily update the Calendar without having to learn a lot of HTML. * Downloaded, installed, and configured Snitz forum software for the Message Board page. * Reference: Steven W. Murray COMPAQ COMPUTER CORPORATION Contract Technical Writer February 2002 - June 2002 Created and updated illustrated parts maps, hardware reference guides, troubleshooting guides, and RTF cards (similar to release notes) for Evo and Presario PCs, components, and peripherals. METROWERKS Contract Technical Writer January 2002 - February 2002 * Updated C Compilers Reference for CodeWarrior 8, an IDE for C/C++/Java programming on various platforms such as Windows, Mac OS, 68K, and Embedded 68K. * Edited FAQs, release notes, and quick start guides for CodeWarrior 8. QUEST SOFTWARE Technical Writer June 2001 - November 2001 * Used Framemaker, Acrobat, and RoboHelp to create and update context-sensitive online help and User Guides on Foglight 3 for PeopleSoft, SAP, and Siebel. * Used Framemaker and Acrobat to update Administration Guide for Foglight 3. Included procedures for installing, configuring, and uninstalling Foglight for NT and Unix platforms. DELL COMPUTER CORPORATION Technical Writer/Editor October 2000 - May 2001 * Created, QA'd, and updated User Guides, Service Manuals, and Technical Bulletins for Latitude, OptiPlex, and Precision PCs. Used Framemaker, Acrobat, WebWorks Publisher, FrontPage, and/or Homesite. * Created, QA'd, and updated User Guide for Dell OpenManage Server Diagnostics. Used FrontPage and Homesite. * Coded HTML on support documentation for Latitude, OptiPlex, and Precision PCs in English, Brazilian Portuguese, French, German, Italian, Polish, Russian, Spanish, Turkish, Japanese, Korean, Simplified and Traditional Chinese, and Thai. Used FrontPage and Homesite to create and QA the documentation. MOTOROLA Contract Technical Writer December 1999 - October 2000 * Used Framemaker and Acrobat to co-author J2ME porting and programming guides for Motorola resource-restricted devices such as cell phones and PDAs. * Used Framemaker and Acrobat to edit and rewrite the Mobile Information Device Profile (JSR-37) Specification, Public Review Draft, Java 2 Platform Micro Edition, Draft 0.9, whose original author did not speak English as a primary language. CAP GEMINI AMERICA Consultant / Technical Writer / Web Designer August 1998 - December 1999 * Used Word to write system and operations guides for EnFile, a web-based document management system developed by Enron that archives tariff information for U.S. utility companies. * Used Word to write user guide for Play-by-Play Toys employees on use of Oracle Financial applications. * Used FrontPage to write documentation for the Garban Automated Transaction System (GATS), a set of real-time Java applications for U.S. securities trading. Used Word to write Technical Specifications to reduce the learning curve for new programmers. Found and fixed a Javascript calendar stamp that had a faulty AM/PM function and was not Y2K-compliant. INFORMATION DEVELOPMENT, Inc. Technical Writer/Editor August 1995 - August 1998 * Used Authorware to develop computer-based training (CBT) for Ameritech and Southwestern Bell new hires. Included animated demos and interactive quizzes. Used Word and PowerPoint to write accompanying instructor guides and classroom aids. Used Excel to create a project schedule and prioritize individual CBT modules under very tight deadlines. * Managed a team that used Word (including customized macros) to write manuals on how to use Lawson Financial Applications for Pakistani employees of Union Texas Petroleum. * Converted Sysco manuals to PDF, using Acrobat and Compose, which significantly reduced conversion process time and improved consistency and accuracy of the PDF links. * Used Doc-to-Help and RoboHelp to create and update user guide, training materials, and online help for the GOLD System, developed by BOC Gases. Wrote DOS script to automate processing of multiple HPJ files and generation of Windows Help files in batch mode. * Used Doc-to-Help to create Windows Help file that served as a field name glossary for database applications for Browning-Ferris Industries (BFI). Used this project to teach a co-worker how to use Doc-to-Help. --------- EDUCATION --------- AUSTIN COMMUNITY COLLEGE Austin, Texas 2000 * Photoshop * Web Design * XML HILTON COMPUTER STRATEGIES Houston, Texas 1999 * Visual Basic 6.0 * Visual Interdev 6.0 NEW HORIZONS COMPUTER TRAINING Houston, Texas 1998 * FrontPage 97 * HTML EAST TEXAS BAPTIST UNIVERSITY Marshall, Texas 1987 - 1991 * B.S., Computer Information Systems * Double-Minor: Mathematics, Spanish